Museum staff strives to fill requests within a timely manner. Requests may be expected to be filled in 5–7 working days, depending upon the number of requests pending.
Museum staff will conduct research on requests for a period equaling 2 hours. Requestor will be notified if more research time is required. Research required over 2 hours will either be, at the museum staff’s discretion, charged a research fee of $10/hour.